Return Policy

This is a payment claim under the Building and Construction Security of Payment Act 1999 NSW Section 13. Full payment is required on all orders prior to pick up and/or delivery of goods. Goods will remain the property of Online Tilers Store until full payment is received.

All goods must be inspected upon receipt of goods and prior to installation to ensure that the products are correct and free from any defects.

Any shortages, damages, breakages, discrepancies or incorrect supply must be notified in writing within 48 hours of purchase.

Fixing of the product constitutes acceptance of the product. Strictly no claims will be accepted once goods have been opened. We reserve the right to reject returns.

Approved returns are subject to 30% handling fee, plus additional freight charges if required.


Returns will not be accepted if

  • No receipt is provided
  • No cancellation after dispatched order item
  • After 7 days from date of received the goods.
  • Change of mind
  • Purchase items without any recommendation or advices¬†
  • Goods are not received in its original, unopened state
  • Orders are customised orders. Samples displayed and/or provided are representational of the product only and may differ slightly from
    the delivered product.
  • Any price discounted products including Clearance, Sale, Specials (Special order includes custom products).