The delivery address details should be provided correctly at the time of order. In case the address is incorrect, a re-delivery fee will be charged at the customer’s expense.
Estimated date and time can be provided for all delivery orders; however, we cannot guarantee the date or time of delivery.
To satisfy the customer with the highest level, the changes and cancellation will be accepted up to 24hours after the payment of purchase. The handling fee will be charged 30% for any subsequent changes.
Customers should inform the Online Tilers Store if the order has not been received on time. Enquiries will be lodged with relevant drivers to guarantee that the delivery process would be done as soon as possible after notification.
Please double-check the delivery docket in terms of items, batch number and condition of the tiles before signing it. If there are any defects, it should be reported to the driver immediately. The action to solve the problems will be made quickly after checking with the driver.
There is an hour of uploading/ on-site operation time, any delays on-site will be considered as operation time. Any additional time occurring during the delivery will be charged as $50 per 30min.
Without limiting the operation of any other Terms and Conditions herein, there is no liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.